Hiraya Gems - 30-Day Refund Policy

At Hiraya Gems, we value our customers and are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day refund policy for eligible items. Please review our policy details below:

Eligibility for Refunds:

• Time Frame: Refund requests must be made within 30 days of receiving your order.

• Condition: Items must be in their original condition, unworn, unaltered, and with all original packaging and certificates (if applicable).

• Exclusions:

  Personalized Items: Custom orders, including personalized nameplate necklaces, are non-refundable unless there is a defect or error on our part.

  Sale Items: Items purchased on sale or during promotional events are non-refundable.

How to Request a Refund:

• Contact Us: Email us at [your email] with your order number and reason for the return.

• Approval: Once we approve your refund request, we will provide you with instructions for returning the item.

• Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Damaged or Defective Items:

If your jewelry arrives damaged or defective, please contact us immediately with photos of the issue. We will provide a replacement or full refund at no additional cost.